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Guarantee Information

VAX GUARANTEE

Here at Vax we work hard to design great products that meet your needs. Built for a continual high performance, we want your machine to last as long as possible. Did you know that during the average clean, your machine will travel an amazing distance? Imagine the distance it's clocked up already! .....and just so you know, to keep it running at its best make sure you regularly maintain your machine. To help you can find lots of information on our online support centre.

Please note that the guarantee details in this document should be read in conjunction with our terms and conditions (https://www.vax.co.uk/terms-and-conditions) (“Terms”) and if there is a conflict between the wording in this document and the Terms, the wording in the Terms will prevail.

Should you need to speak to us, we will need your unique registration number, so remember to register for your guarantee at vax.co.uk/registration. Our friendly customer service team are here to help. Contact our UK based team.

TERMS & CONDITIONS

  • - All Vax products bought in the UK come with a standard 1-year guarantee (“Standard Guarantee”) from the date of purchase; and
  • - As long as you register your product with us (see the link in the previous section above), some of our products come with an additional guarantee (“Additional Guarantee”) commencing on the expiry of the Standard Guarantee. The Additional Guarantee is subject to some limitations, listed below.
  • - Please see the details below to find out what the Standard Guarantee and Additional Guarantee cover.

    • Detail on your product’s Additional Guarantee (including the applicable guarantee period) can be found on the Vax Website and the user guide.

    The Standard Guarantee and Additional Guarantee (together the “Vax Guarantee”) are additional to and do not affect your statutory consumer rights.

    Registration – direct purchase from Vax

    If you purchased your product directly from Vax, registration for an Additional Guarantee is automatically registered at checkout.

    Registration – purchase from Vax Retailer

    If you purchased our product from a retailer covered by Vax’s Additional Guarantee scheme (“Vax Retailer”), you can register your product for Additional Guarantee here: vax.co.uk/registration. Registration must be completed within 3 months of purchase. Proof of purchase will be required for registration.

    WHAT WE GUARANTEE

    • To repair or replace your product if it is found to be defective due to the manufacturing of the materials or workmanship.
    • To replace a functional part, tool or accessory that is found to be defective due to the manufacturing of the materials or workmanship within 12 months of purchase.
    • To replace any consumable items such as belts, filters, fuses etc. if it is found to be defective due to the manufacturing of the materials or workmanship within 3 months of purchase.
    • If an exact part is no longer available, we will replace it with a functional replacement part.
    • To guarantee your product for the period stated on your product information at the time of purchase as per the terms and conditions.
    • To provide new for old replacement, in the instance when we believe a product is beyond repair. If the exact model is not available you will be sent a new product with an equivalent or better specification.

    WHAT'S NOT COVERED BY THE GUARANTEE

    If a Vax product is used in the way it's intended according to the user guide and it breaks down within the Vax Guarantee period, it's our responsibility to repair or replace it. Here's what isn't covered:

  • - The Vax Guarantee will be invalidated if the associated product is transported to or used anywhere other than in the UK;
  • - Breakdown or poor product performance caused by:

    • Damage as a result of use not in accordance with the product user guide.
    • Negligent use, misuse or careless operation of the product
    • Accidental damage
    • Cosmetic damage that does not affect the functioning of the product
    • Use of a Vax product for anything other than normal domestic household purposes.
    • Use of parts, accessories and consumables, which are not genuine Vax components.
    • Faulty installation or repairs (unless carried out by a qualified electrician or engineer and a receipt of certificate of the repair must be provided to Vax for approval)
    • Damage caused by not carrying out regular cleaning or maintenance according to the user guide
    • Damage to cable
    • Blockages; please refer to the product user guide
  • - If we replace your product, any remaining period will automatically transfer to your replacement product and will not extend beyond the original period ;
  • - We reserve the right to withdraw the Vax Guarantee if a product has been repaired or refurbished by a 3rd party, with the exception of a cable refit by a qualified electrician;
  • - We reserve the right to withdraw Vax Guarantee support for a product where the manufacturer’s ratings label has been altered, defaced or removed;
  • - We reserve the right to withdraw Vax Guarantee support where multiple replacements have been provided with no proven manufacturing defect;
  • - We reserve the right to apply a charge where the fault of the product is not due to the quality or workmanship;
  • - This Vax Guarantee is only valid if purchased from either Vax, a Vax Retailer* or as part of a valid transfer;

    • * retailers which are not considered Vax Retailers include, but are not limited to, online auction sites, private sellers and those selling secondhand goods, refurbished products etc.

  • - Functional parts, tools and accessories that may suffer premature failure due to every day wear and tear are not eligible for Additional Guarantee;
  • - Consumables after 3 months such as belts, filters, fuses etc are not eligible for either Standard or Additional Guarantee.

    • ARE THE GUARANTEES TRANSFERABLE?

    Vax Guarantees are transferrable with the product and any remaining period will continue.

    Here’s what you will need to provide in order to benefit from a Vax Guarantee where a product has been transferred to you:

    • The original proof of purchase from a Vax Retailer
    • Evidence of any change of ownership
    • A valid serial number from the ratings label.

    Making a claim
    Contact VAX Ltd UK Customer Support Team | VAX.co.uk