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Contact Us
Solve your problem with our online support
During the average clean, your machine will travel an amazing distance – imagine the distance it's clocked up already.
Regularly maintaining the performance of your machine is easy and most problems are quick to resolve:
Still need to get in touch?
However you choose to contact us our UK based Customer Care Team are here to support you - from choosing the right type of machine, help with assembly, operational/performance problems or buying and fitting new accessories.
Email Us
General Sales & Enquiries
I already own a Vax machine
Here at Vax we understand that people lead busy lives. Our UK based contact centre has a dedicated email team to support you. Just complete our online form and we'll get back to you.
You'll need to tell us your machine's model and serial number and your guarantee registration number, along with a brief description of the support you need. Most problems are quick to resolve... have you seen our online support centre? Please click here.
Call Us
If you haven’t found a resolution via our online support centre...
Vax UK Customer Service Line:
0330 026 8455
Vax IE Customer Service Line:
1800 928 308
Monday - Thursday
9:00am - 5:00pm
9:00am - 5:00pm
Before you call we’ll need you to have the following information to hand:
(Not having your machine with you may delay us being able to support your query)
- Your Machine
- Your Proof of Purchase or
- Warranty registration code
Write to Us
If you’d prefer to write to us, please use the following address
Vax LTD (UK)
Customer Contact Team
Pointon Way
Droitwich
WR9 0LW
Vax LTD (Ireland)
Customer Contact Team
Alexandra House
The Sweepstakes
Ballsbridge
Dublin 4
Ireland
To help us deal with your request quickly and efficiently, please enclose the following information within your correspondence.
(Not receiving this information may delay us being able to deal with your query)
- Your name and address
- Your telephone number and email address
- Your guarantee registration number or purchase information
- You model number and serial number
Tweet Us
We have a dedicated Twitter feed for support and product advice. You can tweet us @vaxsupport. Please remember to include the model number of your machine.
Press Enquiries
For all press enquiries please email the Vax Press Office on PR@vax.co.uk