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Solve your problems with our online support
Regularly maintaining the performance of your machine is easy and most problems are quick to resolve.
If you'd like to email us, we need to capture some key information first to help us complete your request. Please fill out our contact form and we will be in touch as soon as possible.
Live chat
Use that chat button in the bottom right of your screen to chat with the Vax automated assistant.
Phone
Vax UK Customer Service Line:
0330 026 8455
Vax IE Customer Service Line:
1800 928 308
Monday - Friday
9:00am - 4:00pm
Social Media
@vaxsupport@vaxcleanhome
@VaxVacuums
Please remember to include the model number of your machine.
Email us
Thank you for your message
Your message has been sent to our customer support team, who will contact you soon
What happens next?
A support request case number will be generated, and you will receive an automated email with the case number and details your original enquiry. Please keep this email safe and use the case number as a reference for any follow up communication regarding this request.
To provide any additional information on your enquiry, you can reply directly to this email and it will get added to your original support enquiry.