Help by category

• Order & Delivery

  • What are my delivery options?
  • Can I amend or cancel my order?
  • What do I do if my order arrives incomplete?
  • Where do you deliver?
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• My Product

  • Where can I purchase spare parts?
  • Where can I find my user guide?
  • My machine isn't working - Where can I get help?
  • How do I find tips on maintaining my machine?
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• Returns

  • How do I return an item?
  • When should I expect my refund?
  • Can I return part of my order?
  • What are your return terms and conditions?
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• Registration

  • How do I register?
  • I brought the product directly from Vax, do I need to register or is it automatically registered?
  • Can I transfer ownership of my machine?
  • What are the benefits of registering my Vax product?
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• Payments

  • What are my payment options?
  • Klarna - How does it work?
  • Why was my card refused?
  • I wanted to pay by instalments - Why have you taken the full payment?
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• Other

  • Where can I find your privacy policy?
  • What is my right to access my personal data?
  • How do I make a Subject Access request?
  • Where can I find information on your environmental policy?
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