Sign up to our newsletter
We'll send you ideas, inspiration & special offers.![customer support](https://webadmin.vax.co.uk/media/wysiwyg/header-banner-desktop_1.jpg)
How can we help?
Choose a category to find
the
help you need
Help by category
-
Order & Delivery
- What are my delivery options?
- Can I amend or cancel my order?
- What do I do if my order arrives incomplete?
- Where do you deliver?
-
My Product
- Where can I purchase spare parts?
- Where can I find my user guide?
- My machine isn't working - Where can I get help?
- How do I find tips on maintaining my machine?
-
Returns
- How do I return an item?
- When should I expect my refund?
- Can I return part of my order?
- What are your return terms and conditions?
-
Registration
- How do I register?
- I brought the product directly from Vax, do I need to register or is it automatically registered?
- Can I transfer ownership of my machine?
- What are the benefits of registering my Vax product?
-
Payments
- What are my payment options?
- Klarna - How does it work?
- Why was my card refused?
- I wanted to pay by instalments - Why have you taken the full payment?
-
Other
- Where can I find your privacy policy?
- What is my right to access my personal data?
- How do I make a Subject Access request?
- Where can I find information on your environmental policy?